Payments and Service Changes

A deposit is required on all accounts except when the customer is the home and property owner. Customer’s deposit shall be applied to the bill after service has been terminated. Any deposit refund due will be mailed to customer during the next billing cycle following disconnection of the services.

Each individual customer is required to have a metered service. Where multi-use of one metered service is allowed, a charge for each user will be billed against the property owner or their authorized agent. It is at the discretion of the TWS as to whether the multi-use of one service will be allowed.

• A Tap application MUST be made for ALL new water and/or sewer services.
• The application request will be evaluated by service personnel and a recommendation and cost proposal will be made to customer.
• Tap fees have been set by the TWS for connections made under
• normal circumstances. Other costs may also apply. Payment for all applicable fees, as well as executed work orders and/or users agreement, and proper inspection by TWS personnel MUST be made before services are connected.
• Fees for larger taps, are based on materials plus labor and equipment.A complete listing of tap fees, etc. is available by contacting the Service Center.

A work order must be signed by the customer requesting disconnection of service. A forwarding address for final billing and/or refund of deposit must be provided. Customers are ALWAYS responsible for the billing until proper disconnection has been made. Turn Off will not be accepted by phone unless approved by Manager.

Talladega Water & Sewer is authorized to establish the delinquent date and last day of service as shown on the mailed water bill, provided neither date shall be on a holiday, weekend or other time when the business office is not open to the public for the purpose of making collections and reconnecting service.

A deposit is required on all accounts except when the customer is the home and property owner. Customer’s deposit shall be applied to the bill after service has been terminated. Any deposit refund due will be mailed to customer during the next billing cycle following disconnection of the services.

• If the delinquent bill has not been paid.
• Failure to complete the deposit or other arrangements to secure payment of bills.
• Failure to clear up a returned check or bank draft in a timely manner. See the Rates and Billing section.
• Tampering with TWS meters or other equipment or unauthorized use of water/sewer services. This violation is subject to additional charges and could be considered a criminal act and may be processed accordingly.
• Where a known dangerous condition exists.
• Violation of other TWS rules and regulations.

If any customer’s service has been disconnected for any reason shown on the Disconnection of Service section, Talladega Water & Sewer must have on hand a security deposit in the full amount required for new service before the service is restored.

TWS will charge an additional fee for reconnecting the service
if account was disconnected for any reason other than request
of customer.

The entire amount of bill due should be paid in advance, as
well as the deposit and appropriate reconnection fees before service is reconnected.

A deposit is required on all accounts except when the customer is the home and property owner. Customer’s deposit shall be applied to the bill after service has been terminated. Any deposit refund due will be mailed to customer during the next billing cycle following disconnection of the services.